ROLE DESCRIPTION

Key Responsibilities

1. Collaborate effectively with the Monitoring and Evaluation Department to facilitate Feedback and Complaints Mechanism cases, ensuring distribution among health officers and timely collection of feedback.
2. Verify Medair Registration link, allocate cases to health officers based on governorate, and gather feedback for efficient case management.
3. Assist the Information Management team in testing Medair health forms (ODK, Commcare).
4. Perform data entry for Cash for Health activities in the health database.
5. Edit data for all Cash for Health activities in both the health database and ONA server.
6. Compile and analyse monthly progress figures for project activities and communicate findings to the Project Manager.
7. Prepare the Formal letter to all stakeholders.
8. Assist in-processing referrals by cross-checking Refugee Assistance Information System (RAIS (and establishing contact with the beneficiaries.
9. Assist in processing referrals out from Medair to other NGOs, collecting feedback from beneficiaries for a comprehensive understanding of referral outcomes.
10. Check and enter Medair Cash for Health assistance in the Refugee Assistance Information System, coordinating with the RAIS focal point when necessary.
11. Provide valuable support in the field activities as needed.
12. Collaborate with the Project Manager to facilitate the reporting process by actively participating in the preparation and organization of data for reporting Purpose.
13. Perform data entry for Activity Information.
14. Support and facilitate the archiving process for the health project.
15. Provide translation services for visitors and donor visits in the field.
16. Assist the logistics team in coordinating workshops related to health activities.
17. Maintain close coordination with the logistics team for the health store.
18. Coordinate and manage social events.
19. Schedule and coordinate meetings and events, including booking meeting rooms and venues.
20. Monitor the inventory of equipment for the health team and Community Health Volunteers (CHVs).
21. Prepare contracts for Community Health Volunteers (CHVs) with meticulous archiving.
22. Develop and review health training materials for CHVs trainings.
23. Archive training attendance sheets and conduct training follow-up.
24. Prepare pre- and post-testing for Community Health Volunteers (CHVs) training.
25. Provide valuable support in the field activities as needed.
26. Support in health awareness workshops and/or home visits Supervision for CHVs when requested by the line manager.
27. Coordinate and train Casual labourers in Medair for Calling potential/confirmed beneficiaries to give information about upcoming visits and distributions.
28. Conduct phone calls to beneficiaries related to community health program /cash for health.
29. Work closely with casual labour within Medair to gather necessary documents and establish communication with beneficiaries for Cash for Health activities.
30. Undertake any other tasks as directed by the project manager, ensuring flexibility and adaptability in responding to project needs.

General Responsibilities

• To know, understand, and clearly communicate Medair’s core values, programmes, and organisational profile.
• To respond to beneficiaries with compassion and confidentiality while upholding Medair’s professional reputation among the community
• Facilitate the link between beneficiaries and Medair, providing information and feedback between beneficiaries and the MEDAIR team as appropriate.
• Manage community expectations following the scope of the programme.
• To uphold Medair values and to contribute to the wellbeing of the team as an active member.
• Maintain open and frequent communication, where applicable, with all functional links for this position.
• Be flexible, willing to assist in other areas of work as relevant and needed for this role.