MENA regional Q&A Advisor

Place of work:                   Amman, Jordan

Category:                          Middle managers & Specialists

Level:                                 Grade 6-A

Line manager (N+1):         Regional Director

Functional managers:      Head of Quality and Accountability Sector at HQ

Line Management (N-1):  N/A

Provides functional support to:  MEAL (or Q&A) country offices coordinators or managers (person with the highest Q&A/MEAL position in the country).

Context

Terre des hommes Lausanne (Tdh), Switzerland’s largest children’s rights organisation, is reorganising its organisational model in order to get closer to children and young people in vulnerable situations in the thirty or so countries in which it is active.

In Tdh’s new organisational model, the HQ takes on the role of a centre of expertise in order to act effectively in favour of the respect, protection and promotion of children’s rights and to ensure overall steering, strategy, policies, monitoring and compliance and informed leadership.

In Middle East and North Africa, Tdh works directly in 7 countries (Afghanistan, Egypt, Iraq, Jordan, Lebanon, Palestine, Syria), with a regional office located in Amman, Jordan.

In 2024, Tdh faced intensified armed conflicts and unprecedented humanitarian challenges, with socio-economic difficulties. high levels of displacement, and security constraints increasingly limited the effectiveness of humanitarian operations. Despite these challenges, Tdh maintained its position as a trusted organization in child protection and child rights advocacy, increasing support by over 11% compared to 2023. Emergency responses in Gaza and Lebanon provided mental health support, safe learning spaces, cash assistance, and hygiene kits to thousands of children and caregivers. Additionally, Tdh strengthened collaboration, knowledge-sharing, and local partnerships, while implementing the Arabic MOOC on Children’s Rights to promote education and awareness.

Mission

Within the scope of the Quality and Accountability expertise:

• Monitors, analyses and reports on results – including key performance indicators – and issues relating to quality and accountability at regional level.
• Promotes and applies global frameworks, standards, processes and tools relating to quality and accountability in the region and within the country offices.
• Harmonises practices at regional level.
• Builds the capacity of teams to respond to quality and accountability issues at regional level.
• Trains key country offices users in these frameworks, standards, processes and tools.
• Conducts evidence-based research, capitalisation and evaluation of operations carried out at regional level.
• Supports the country offices in all matters relating to quality and accountability (promoting quality and accountability in projects and programmes, methodological and technical support, etc.).
• Encourages and coordinates cross-country exchanges to create a culture conducive to exchange and critical reflection, collective learning and partnership working.
• Reports relevant information to headquarters in a timely manner, so as to contribute to the generation of knowledge and the advancement of practices.

Participation in governance bodies

• Regional office managers’ meeting
• Retreat of managers of the region (geographical scope)
• Ad hoc SMT or porgram meetings at Country Offices when requested by the Country Director or Porgramme Coordinator.

Key Responsibilities

Cross-functional roles and responsibilities

• Optimise resources at regional level while contributing to the organisation’s overall objectives.
• Harmonise regional practices.

Leadership

• An authentic leader, he/she inspires their team through leadership, encourages collaboration and team cohesion, makes informed strategic decisions and is committed to excellence and continuous innovation.
• Represents, encourages and promotes the organisational and socio-cultural values of the organisation.
• Participates in mandatory governance bodies.

People Management

• Where necessary, ensures the recruitment of team members, in functional liaison with the relevant departments at head office; contributes to their integration and provides them with support and ongoing training.

Strategy

• Contributes to the elaboration of Tdh’s strategy.
• Analyses the issues and actors in the region.
• Ensures the implementation, dissemination and appropriation of the strategy at regional level.
• Contributes to the steering of the strategy.
• Ensures the implementation of the strategy in the countries of intervention.

Partnership

• Contributes to the identification, development and implementation of strategic partnerships.
• Supports the strengthening of local and national players.
• Ensures the dissemination and application of the partnership and aid localisation policy and related tools at regional level.
• Supports country offices in the implementation and development of partnerships.
• Supports country offices in Tdh’s ambition to strengthen aid localisation.

Skills

This function requires the possession of fundamental personal, social and leadership skills, technical and methodological skills, as well as managerial and strategic skills. In particular, the following:

Excellence in leadership

• Strong ability to lead and motivate a diverse and remote team, leadership skills based on strong values, openness and ability to make strategic decisions.
• Highly developed spirit of collaboration and cross-functional leadership.

Management Skills

• Significant experience in financial and budgetary management, human resource management and project management.
• Proven experience in managing organisational and operational transformation.

Interpersonal skills

• Strong ability to build and maintain solid relationships with internal and external stakeholders, including donors, partners and governments.
• Reliability and independence, with a strong ability to organise, make decisions and resolve conflicts.
• Integrity, judgement and diplomacy.

Specific knowledge

• In-depth knowledge of international quality and accountability issues and standards, and understanding of how to implement them, through proven experience in operational functions in contexts more or less similar to the region. Including direct experience in participatory approaches and working in partnership
• Trained as a trainer or recognised experience as such.

Requirements

Training/Qualifications  

Master's degree in Humanitarian Action or Humanitarian Project Management or any other degree related to the function.

Experience

• Minimum of 5 years experience in the development / humanitarian context, preferably in the field of children's rights (protection, health, migration, access to justice) and in MENA countries.
• Expertise in the design, planning and implementation of Quality and Accountability policies and processes (situation analysis, research, planning, monitoring, evaluation, learning, capitalization; accountability to beneficiaries and communities, participatory approaches, gender, diversity and inclusion, data, information and knowledge management, promotion of a data management culture, communication, participation of key actors in these processes).
• Expertise in project cycle management, in-depth knowledge of its concepts, processes and tools, and in facilitating participatory processes.
• Capacity-building and mentoring skills and experience, ability to identify needs, train others in a supportive and collaborative manner.

Languages

Mandatory written and spoken language: Arabic and English

Languages appreciated: French

Computer know-how          

Microsoft Office package

Objectives

Objectives for the upcoming period should be completed on the Line Supervisor Evaluation Interview Form and in consultation with the functional manager.

Tdh Global Code of Conduct and ethical policies

Commits to promoting and complying with the Global Code of Conduct, systematically reporting any violations of the Code through Tdh’s formal reporting mechanisms and dealing with any violations of procedures and processes appropriately.

Raises awareness on the risks of policy non-compliance, violence and abuse, and related rights, towards children, community members and our own employees.

Undertakes to comply with key ethical policies and guidelines, including the Safeguarding Policy, the Anti-Fraud and Corruption Policy, the Conflict-of-Interest Policy and other policies related to the prevention of terrorist financing and criminal activities, as well as workplace behaviour.

Commits to putting values and principles into practice through exemplary behaviour, in full compliance with the Code of Conduct, and always respecting established procedures and processes.

Commits to developing a compliant and informed management culture within the organisation and in our work with children and the communities in which we operate.

This job description may be modified according to activities and developments.

To apply for this position please go to the following link, noting that only CVs received on the website will be accepted:

https://jobs.tdh.org/en-GB/jobs/6083369-mena-q-a-regional-advisor?promotion=1522716-trackable-share-link-akhtaboot