Building Resilient and Inclusive Communities in Conflict Task Order 1 (BRICC TO1) is a 5-year USAID-funded program working. The objective of the program is to foster resilience and stability in conflict-affected communities in Northeast Syria by restoring essential services, promoting good governance and restoring livelihoods and local economies. The program uses an integrated, multi-sectoral, conflict-sensitive approach and has a special focus on religious and ethnic minorities, women and girls, persons with disabilities, internally displaced persons (IDPs) and other vulnerable groups.

BRICC TO1 is a remote management program, based in Amman, Jordan and delivered through Syrian coordinators, partners and grantees inside Northeast Syria. Travel to Northeast Syria is not expected.

The Senior Case Management Officer will provide day-to-day management of the program’s suite of case management activities, delivered through the program’s network of specialized technical partners, in-house technical assistance, and grant funding.

Primary responsibilities include, but are not limited to the following:

• Activity design; work with the Director of Governance and BRICC partners to design case management activities and translate them into grants and scopes of work for subcontracts. Provide technical support and technical inputs to the Grants and Contracts team to complete the award of grants and contracts for case management and capacity development activities.
• Subcontract management; track the work of ongoing case management activities implemented under subcontracts, ensuring timeliness of delivery and quality of work; resolve issues with delivery. 
• Grant management; track the delivery of governance and case management milestones, working with grantees to ensure that grant milestones are delivered on time, of good quality and according to requirements; resolve technical issues with grant implementation.
• Monitoring and Evaluation process; track, review, and provide inputs to the monitoring team and provide all requirements on the case management and governance activities.  
• Beneficiary relationships; build relationships with staff, managers, and leadership of organizations in Syria benefitting from governance and case management capacity development activities.
• Activity delivery; develop implementation plans to assure delivery of governance and case management activities, gather information data that will support the implementation; coordinate with field coordinators to support the implementation of the governance activities; and have a full understanding of the requirements to deliver activities.
• Field management; provide day-to-day management of Case Management coordinators in Syria; ensure that they are tasked and execute activities as planned with clear timeline; build collegial and supportive relationships with them; enhance the capacity of the coordinators when needed and required. 
• Direct technical assistance; provide technical assistance, training, and coaching to coordinators and beneficiaries in Syria on governance and case management-related topics;
• Work planning; support the development of periodic work plans for governance and case management activities.
• Reporting; provide inputs into weekly, quarterly, annual and ad hoc reports.
• Other tasks as assigned.

A minimum of 5 years of work experience in a related area, such as case management, capacity development, governance, stabilization, peace-building, protection, local authority engagement, Civil Society Organization engagement, community mobilization, etc. Experience in case management programming and Syria programming is also required.

A Bachelors’ degree is required for this position. A relevant Masters' degree or equivalent professional qualification is also highly desirable.

This is a local position. In addition to being a fluent/native Arabic speaker, the successful candidate should have excellent written and spoken English.

• The successful candidate will manage governance activities in a wide range of technical sectors. Therefore, the candidate should be flexible, comfortable taking on new challenges and learn new tasks and new technical areas quickly.  
• The program operates in a complex and insecure environment through remote management. Therefore, the successful candidate must be very comfortable working without perfect information about conditions on the ground. The successful candidate must have a high ‘tolerance for ambiguity’ and be willing and able to deal with situations that can change suddenly. The successful candidate must have ability to work effectively in a fast paced, stressful environment. Most be flexible, will to perform other duties and work irregular hours.
• The program carries out many activities through grants and subcontracts, which requite inputs from various different teams and specialists to design and deliver (e.g. procurement staff) and M&E staff. Therefore, the successful candidate should be able to work effectively across teams and departments, to be collegial and build good team-spirit, but also knowing how to ‘push’ when necessary.   Moreover, demonstrated strong communication and problem-solving skills, results-oriented, flexible.
• Excellent interpersonal skills, including patience, diplomacy, willingness to listen and respect for colleagues. Must be capable of working both individually and as part of a team.
• Ability to work effectively in a fast-paced, stressful environment.
• Must be flexible, willing to perform other duties, and work irregular hours.
• Tactfulness, enthusiasm towards assigned tasks, good human relationship skills, integrity, honesty, and the ability to work under pressure to accomplish work tasks within assigned time periods.
• Good communication skills, Strong team player with high team spirit and positive attitude.
• Ability to deal with ambiguity and change.
• Ability to analyze and propose solutions to problems.
• Ability to work independently and as part of a group.  

• None

• Normal office conditions