About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.

The Program / Department / Team (Program / Department Summary)

USAID Informal Livelihoods Advancement Activity (Iqlaa) is a five-year USAID-funded program that aims to put Jordan’s home-based businesses (HBBs) and Micro and Small Enterprises (MSEs) on a path to recovery, help them access the safety net measures in Jordan, and, most importantly, regain productivity and growth.

Mercy Corps approach to Iqlaa integrates direct assistance with market systems development (MSD) interventions to support MSEs along the full journey from recovery to growth and resilience. Grounded in evidence-based, adaptive, and inclusive support, Jordan’s MSEs can emerge stronger and more resilient, transformed through new ways of doing business and improved access to finance, markets, and services. The program encourages and supports the participation of all MSE-owner segments.

Mercy Corps approach is committed to supporting MSEs build back, formalize, and grow, emphasizing systems-level change, equitable opportunities, and a dignified work environment for all.

Mercy Corps leads on the implementation of Iqlaa, and weaves together technical expertise from a robust set of national, regional, and international partners.

The Position (General Position Summary)

The Mentorship Senior Coordinator will support the implementation of a mentorship intervention designed to institutionalize a culture of voluntary business mentoring among MSEs. The Sr. Coordinator will work closely with the Mentorship Lead, partners, and key stakeholders to design, pilot, and adapt the mentorship model. This includes supporting mentor recruitment, coordinating mentorship cycles, and ensuring the integration of monitoring and learning processes into implementation.

The ideal candidate will be deeply committed to supporting MSEs in underserved areas, comfortable in a collaborative and adaptive project environment, and able to translate plans into action in coordination with various teams.

Essential Responsibilities

Intervention Coordination and Implementation

• Lead day-to-day implementation of the mentorship intervention and coordinate across intervention phases.

• Support the identification and onboarding of selected partners.

• Assist in co-designing mentorship processes, including mentor and mentee selection criteria, matching tools, and outreach strategies.

• Ensure successful and meaningful engagement between the mentors and mentees.

• Ensure the open and comprehensive selection process providing access to all MSEs targeted industries.

• Coordinate logistics and execution of mentorship sessions, both virtual and in-person.

• Manage timelines and deliverables across mentorship pilots and ensure feedback is integrated into adaptive cycles.

Mentor Recruitment and Engagement

• Oversee mentor outreach activities in collaboration with selected partners.

• Support the onboarding process, including access to mentorship training and other related tools.

• Facilitate mentor-mentee matching processes and track outcomes.

Monitoring, Learning and Reporting

• Support Monitoring, Evaluation, and Learning (MEL) activities in collaboration with the MEL team, ensuring quality data collection and learning capture.

• Gather insights from participants and stakeholders to continuously refine the mentorship model.

• Contribute to donor reporting, learning briefs, and internal documentation.

Stakeholder Engagement

• Interact with selected partners, local entrepreneurs, mentors, and other actors to ensure active participation.

• Provide ongoing support and troubleshooting for implementation partners.

• Represent the mentorship component in coordination meetings and external events when needed.

Supervisory Responsibility

None (but will work closely with the Mentorship Assistant).

Accountability

Reports Directly To: Mentorship Team Lead– Iqlaa

Works Directly With: Mentorship Assistant, MEL Team, Program Quality and Learning (PQL), Selected Partner(s), Technical Leads, Communications, and Admin staff.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Bachelor’s degree in business administration, Development Studies, Social Sciences, or a related field.

• Minimum 4 years of relevant experience in project coordination, preferably in mentoring, entrepreneurship, or livelihood development.

• Demonstrated experience in working with local communities or development partners.

• Strong planning, organizational, and communication skills.

• Fluency in Arabic and proficiency in English.

• Familiarity with remote collaboration tools and digital outreach is an advantage.

• Ability to travel up to 30% across Jordan.

Success Factors

Demonstrating a deep commitment to economic empowerment and sustainable development, the ideal candidate possesses strong interpersonal skills and excels at collaborating with diverse stakeholders. They show a high level of initiative and accountability, quickly adapting to changing needs while skillfully managing multiple priorities under pressure. With an ability to balance strategic planning and operational execution, they bring valuable experience from community-based or grassroots programs, fostering impactful outcomes in challenging environments.

Living Conditions / Environmental Conditions

The position is based in Amman, Jordan, and it requires up to 40% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in individual housing, and staff will have access to good medical services, and the living situation is of a high standard.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Engagement and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work.

We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer committed to providing equal employment opportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteran status, or any other characteristics protected under applicable law.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

الصون و الأخلاق

ميرسي كور تلتزم بضمان المعاملة اللائقة واحترام جميع الأفراد اللذين نتواصل معهم من خلال عملنا, سواء كانوا أعضاء الفريق أو أعضاء المجتمع أو المشاركين في البرامج أو غيرهم. نحن ملتزمون بالمبادئ الرئيسية المتعلقة بمنع الاستغلال والإساءة الجنسية التي وضعها الأمين العام للأمم المتحدة واللجنة الدائمة للتنسيق بين الوكالات الإنسانية (IASC)، وقد وقعنا على نظام الإفصاح المتبادل بين الجهات الفاعلة في حالة السلوك الغير اللائق. عند التقديم لهذا الدور، يؤكد المتقدم أنه لم ينتهك في السابق سياسة السلوك الجنسي، والاستغلال والإساءة جنسية، صون الأطفال، أو الاتجار بالبشر لأي جهة عمل. ميرسي كور لن تتسامح مع إساءة معاملة الأطفال أو الاستغلال الجنسي أو الإساءة أو التحرش من قبل أو بسبب أعضاء فريقنا. كجزء من التزامنا تجاه توفير بيئة عمل آمنة وشاملة, من المتوقع أن يتصرف أعضاء الفريق بطريقة مهنية, تحترم القوانين والعادات المحلية. والالتزام بسياسات وقيم مدونة قواعد السلوك الخاصة بمنظمة ميرسي كور في جميع الأوقات. كما يتطلب من جميع أعضاء الفريق إكمال دورات التعليم الإلكتروني الإلزامية لقواعد السلوك عند التوظيف وذلك بشكل سنوي.

كمتقدم للوظيفة، إذا كنت قد شهدت أو تعرضت لأي نوع من أنواع السلوك الجنسي الغير لائق خلال عملية التوظيف، يرجى الإبلاغ عن ذلك إلى خط النزاهة في منظمة ميرسي كور (integrityhotline@mercycorps.org).

RECRUITMENT SCAMS & FRAUD WARNING

Mercy Corps has become aware of scams involving false job offers. Please be advised:

Recruiters will never ask for a fee during any stage of the recruitment process.

All active jobs are advertised directly on Akhtaboot.

Official Mercy Corps emails will always arrive from a @mercycorps.org email address.

Please report any suspicious communications to ((integrityhotline@mercycorps.org))