We are looking for a compassionate and proactive Customer Service Representative
to. Provide accurate information about products and services.
Resolve customer complaints promptly and professionally.
Process orders, returns, and exchanges efficiently.
Document customer interactions and maintain records.
Collaborate with team members to ensure consistent service.
Follow up with customers to ensure issue resolution.
Identify and escalate complex issues to the appropriate team.
Provide feedback to management on recurring issues.
Stay updated on product knowledge and company policies.