Questscope for Social Development

POSITION TITLE: Communications Officer

REPORTS TO: Jordan Country Director

DEPARTMENT / COUNTRY PROGRAM DESCRIPTION

Questscope has a long history of impactful work in Jordan and the wider region. In partnership with the Ministry of Social Development and the World Bank, Questscope developed one of the largest civic engagement programs in Jordan, training more than 4,000 university student volunteers to mentor 6,000 young people in conflict with the law and at risk of delinquency and incarceration.

In collaboration with the Ministry of Education, Questscope introduced an accredited non-formal education program—unique in the Arab world—that has enabled thousands of out-of-school young men and women to continue their studies.

In the Za’atari Refugee Camp, Questscope adapted its mentoring approach to address the needs of young people displaced by war and violence. A Youth Center was established, reaching more than 15,000 young people in the camp, fully led and directed by a core team of 40 dedicated Syrian volunteers.

Over the years, Questscope has implemented successful mentoring, education, and emergency aid initiatives for thousands of disadvantaged youth, in partnership with USAID, UNICEF, UNFPA, the European Union, the World Bank, and others. Its programs extend across Jordan, Syria, Lebanon, Northern Iraq, Yemen, Germany, and Sudan.

PRIMARY PURPOSE OF THE POSITION

Questscope is recruiting a Communications Officer to develop, manage, and execute Questscope Jordan's internal and external communication strategies, enhancing organizational visibility and ensuring consistent brand governance aligned with donor requirements and Questscope's core values.

The Communications Officer will produce compelling storytelling materials, manage digital platforms, and work closely with program, MEL, and field teams to highlight program achievements, document social impact, and support advocacy initiatives.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Communications Planning

• Develop and implement an annual communications plan and content calendar aligned with Questscope's strategy, program milestones, and donor visibility plans.
• Prepare and circulate internal newsletters, staff updates, and announcements to keep teams across offices and field locations informed and engaged.

2. Content Creation & Social Impact Storytelling

• Conduct field interviews and collect case studies, human-interest stories, and testimonial narratives highlighting beneficiary progress and community impact.
• Produce high-quality digital content, including photographs, short videos, infographics, press releases, and fact sheets for external distribution.
• Assist program teams in editing, designing, and polishing periodic donor reports, annual organizational summaries, and publication materials.

3. Digital Platforms & Brand Management

• Manage and update Questscope Jordan's official social media channels and website, ensuring timely, engaging, and accurate content posting.
• Enforce organizational branding guidelines and donor visibility rules, across all published materials, merchandise, and field signage.
• Track digital engagement metrics, prepare audience reach reports, and monitor local media trends related to humanitarian and social development sectors.
• Maintain an organized and secure archive of photos, videos, and published materials, linked to their consent records.

4. Media Relations & Advocacy Support

• Support the preparation of press releases, media kits, and official communications for public events, advocacy campaigns, and strategic announcements.
• Collaborate with technical specialists to transform research findings and policy briefs into clear, accessible advocacy tools.
• Coordinate visibility, documentation, and media coverage for organizational events, launches, and donor field visits.
• Monitor public mentions of Questscope and support management in preparing timely, approved responses to media inquiries or sensitive issues.

5. Data Protection & Ethics in Communications

• Adhere strictly to Questscope's Child Safeguarding Policy, Data Protection Policy, and ethical image/story collection guidelines, ensuring signed consent forms are maintained for all published media.
• Ensure no identifying details of children or vulnerable beneficiaries are published without prior approval.

EDUCATION, SKILLS & COMPETENCIES

• Education: Bachelor's degree in Journalism, Communications, Public Relations, Marketing, Media Studies, or a related field.
• Experience: 3–6 years of professional experience in media, public relations, or humanitarian communications (NGO background preferred).
• Technical Skills:
  • Proficiency in graphic design software (e.g., Adobe Illustrator, Photoshop, Canva), video editing tools, and photography.
  • Experience with social media management platforms, website CMS, and digital analytics.
  • Knowledge of donor branding and visibility compliance guidelines and ethical media consent practices.
• Training: Training in digital marketing, photography/videography, or ethical storytelling is an asset.
• Languages: Full native/bilingual proficiency in both Arabic & English (written and spoken), with exceptional copywriting and translation skills.

KEY BEHAVIORS & ABILITIES

• Exceptional creative writing and narrative storytelling skills.
• Strong interpersonal and field interviewing abilities.
• High cultural sensitivity and an empathetic communication style.
• High attention to detail, accuracy, and aesthetic quality.
• Ability to manage multiple projects and tight publishing deadlines.