Service Desk Engineer – Arab World

Location: Jordan (occasional  travel required)

Contract: Permanent, Full-Time

Region: Arab World

Department: Systems, Digital and Data – Global IT Service Desk Team

Grade: Level D Upper (Operational) D3

The Vacancy

Are you passionate about Microsoft technologies and enjoy helping people get the best from modern business applications?

Based in Amman, Jordan, you will be part of our Global IT Service Desk, supporting and enhancing Microsoft's Business Applications, including Dynamics 365, Power Apps, Power Automate and Power BI. Alongside this, you will provide first and second-line support to colleagues across our international organisation, helping to deliver reliable, user focused IT services.

If you enjoy solving problems, improving business processes and delivering excellent customer service, we'd love to hear from you.

About the Role

As part of our Global IT Service Desk, you will provide end to end support for workplace technology while helping users make the most of Microsoft's Business Applications.

Working closely with colleagues around the world, you will support the day to day operation of our IT services while identifying opportunities to improve business processes through automation, reporting and modern Microsoft technologies.

This role is best suited to someone who enjoys working with business applications and helping users get the most from Microsoft's Power Platform, while also being happy to provide day to day IT support as part of a global service desk.

Key Responsibilities

• Support and continuously improve Microsoft Business Applications, including Dynamics 365, Power Apps, Power Automate and Power BI.
• Work with colleagues to understand business processes and identify opportunities to improve them using Microsoft technologies.
• Support users in adopting Microsoft's Business Applications and work with colleagues to continually improve these services.
• Troubleshoot application issues, permissions and integrations.
• Provide first and second-line IT support for Microsoft 365 and end-user technologies when required.

About You

You are an enthusiastic IT professional who enjoys solving problems, learning new technologies and providing excellent customer service.

We recognise that excellent candidates may not meet every requirement. If you have strong Microsoft technical skills, an interest in Power Platform technologies and a passion for delivering excellent customer service, we encourage you to apply.

To be successful in this role, you will have:

• Experience of supporting or using Microsoft Business Applications such as Dynamics 365, Power Apps, Power Automate or Power BI.
• An interest in using Microsoft technologies to improve business processes and the user experience.
• Experience supporting Microsoft 365 technologies including Teams, SharePoint and Entra ID.
• Experience providing first or second-line IT support within a Microsoft environment.
• Strong troubleshooting, communication and customer service skills.
• Experience using an IT service management or ticketing system.
• The ability to work independently while working as part of a global team.

We recognise that candidates may have stronger experience in some products than others. Training and development will be provided to help you build your skills across the Microsoft platform.

Why Join Us?

This is an exciting opportunity to join a global organisation where technology plays a key role in supporting workers around the world.

You'll work with modern Microsoft cloud technologies, including Dynamics 365, Power Platform and Microsoft 365, while helping shape how the ITF continues its digital transformation.

You'll be part of a collaborative international IT team that values innovation, continuous learning and excellent customer service. You'll have the opportunity to develop your expertise in Microsoft's Business Applications while supporting a global organisation that relies on technology to deliver real impact for transport workers around the world.