Job Title: Software Deployment Assistant FSR# 707

Location: Amman 

Job Summary

The Software Deployment Assistant plays a key role in supporting the deployment and implementation of software solutions, ensuring seamless transitions and minimal downtime. This role involves assisting with software installations, updates, and configurations across various platforms, as well as troubleshooting technical issues. The Assistant collaborates with the deployment team, conducts pre-deployment checks, and provides on-site or remote support during software rollouts. Additionally, they work closely with stakeholders to develop deployment documentation and ensure end-users receive adequate training and support.The ideal candidate will possess a strong understanding of softwaredeployment processes, excellent organizational skills, and keen attention to detail. Effective communication, both written and verbal, is essential for collaborating with internal teams and providing end-user support. Flexibility and adaptability are crucial to managing tasks in dynamic environments.

Key Responsibilities

• Software Deployment and Implementation Support (50%)
  • Transition Planning Support: Assist in transition planning under the direction of the Head of Department (HoD) and IT team, helping with testing, installation, and training to ensure smooth software transitions while maintaining data integrity.
  • Global Rollout Assistance: Support the implementation of software across International Medical Corps’ global missions, coordinating with external partners as needed.
  • Progress Monitoring and User Support: Track the status of software implementations, acting as the primary contact for user inquiries and concerns.
  • Compliance Support: Work with the HoD and medical teams to ensure adherence to privacy, security, and confidentiality standards, in line with organizational and regulatory requirements.
  • Implementation Planning Assistance: Support the development of rollout plans in collaboration with field teams and the medical department to facilitate smooth software deployment.
  • User Training Resources: Contribute to creating user guides and training materials to promote efficient adoption and proficiency with health management software.
• Software Support (50%)
  • User Training and Support: Assist healthcare professionals by troubleshooting technical issues, providing ongoing support, and conducting training sessions to ensure effective system usage.
  • System Monitoring and Maintenance: Help monitor system performance, perform routine updates and patches, and assist with configuration changes to maintain system security and efficiency.
  • Issue Resolution and Documentation: Address system issues, escalate complex problems as needed, and document solutions to maintain a comprehensive record for future reference.
  • System Documentation and Reporting: Assist with maintaining up-to-date system documentation, including configurations and procedures, and support the generation of performance reports for management.
  • Collaborative Coordination: Collaborate with IT teams, healthcare staff, and external vendors to support system updates and improvements.
  • Security and Compliance Support: Assist in implementing security protocols and ensuring compliance with regulations regarding patient data privacy and system security.
  • User Feedback and Improvement: Gather feedback from users on system performance and work with the technical team to implement improvements.
  • Emergency and Disaster Preparedness: Contribute to the development and testing of disaster recovery plans to ensure system resilience during emergencies.
  • Staying Current with Industry Trends: Stay informed about the latest developments and best practices in health information technology to support continuous system improvements.
  • Other Duties
     Perform additional tasks as assigned by direct supervisors.

MINIMUM REQUIREMENTS

• Bachelor’s degree in information technology, management information systems (MIS), computer science (CS), Pharmacy, or a related health or IT field.
• At least 3 months of experience or internship in NGO or software rollout, or IT operations.
• Experience in Health IT is preferable.
• Ability to interpret and follow technical instructions accurately.
• Willingness to provide on-site or remote support during rollout phases.
• Very good command of English language

Child Safeguarding:

International Medical Corps is committed to child safeguarding and expects all employees to strictly adhere to the values and principles of the International Medical Corps Child Safeguarding Policy.

Code of Conduct

It is our shared responsibility and obligation to prevent matters involving Sexual Exploitation & Abuse, Trafficking in Persons, Child Safeguarding and any suggested violation to our Code of Conduct, which may involve Conflicts of Interest, Fraud, Corruption or Harassment.  If you see, hear or are made aware of any suggested activities then you have an obligation to report.

Compliance & Ethics

Promotes and encourages a culture of compliance and ethics throughout International Medical Corps. As applicable to the position, maintains a clear understanding of International Medical Corps’ and donor compliance and ethics standards and adheres to those standards.  Conducts work with the highest level of integrity. Communicates these values to staff and to partners and requires them to adhere to these values.

Equal Opportunities

International Medical Corps is proud to provide equal employment opportunities to all employees and qualified applicants without regard to race, color, religion, sex, sexual orientation, national or ethnic origin, age, disability or status as a veteran.

This job description is subject to periodic review and adjustment in order to achieve International Medical Corps goals in Jordan, and any changes to the job description will be discussed and agreed

“I hereby certify that all the information provided through the application and CV are accurate and the supportive documents are available upon request, any false information provided will cause cancelation of the application and applicant will be subject to legal action”.

Our screening process will be on a rolling basis, once a candidate is selected the announcement will be closed.

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.